State Farm® Insurance Agent Glen Craig
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kate Ives
April 1, 2025
5
out of
5
rating by Kate Ives
"Glen has been a Godsend helping me sort through medigap, advantage, and drug plans . Retiring in couple days and it's so confusing all the plans, etc! He's been my insurance agent since 2008 for Home and Auto and now health. Thank you sooooooooooo much Glen!"
We responded:
"Thank you for your awesome review. Kate, I am lucky to have loyal customers like yourself. I also have an excellent team Mariah, Pam & Paula. They carry me over the finish line all the time. I want to thank you for letting me learn with you. Now I can make sure I am able to answer future questions from customers moving forward. Thanks again Kate! Glen "
Richard Downs
February 14, 2025
5
out of
5
rating by Richard Downs
"Glen and his team do an excellent job in providing us with great service and very affordable home and auto insurance. Thanks again!"
We responded:
"Richard, Thanks for taking a few minutes to send your 5-star review on google! My team is awesome & they always enjoy helping in any way for any need. Here at Glen Carig State Farm we strive to be the best... with customer reviews like yours it helps in a big way! Thanks again, I hope you have a Great 2025! Glen and the team... Pam, Paula & Mariah! Glen Craig Insurance Agency In. Rumford Maine"
matthew murphy
January 14, 2025
5
out of
5
rating by matthew murphy
"Highly recommended! Not only did Glen save me a ton of money by switching to state farm, he showed me I was greatly underinsured. When I was insured by another company (not to name any names, but they may have a lizard mascot) I was involved in a small fender bender, someone backed into me in a parking lot. I couldn't get anyone on the phone to help me, I called multiple times. Its funny how fast they called me when I gave Glen my info to switch to state farm. Glen is a great guy and always there if I need anything! Insurance made easy, thanks for caring!"
We responded:
"Matt, I’m so happy you took the time to send off your GOOGLE review. Thank You! Saving on State Farm home and auto coverage is paramount! Sharing a conversation about proper coverages is also really important. Two words… Wish or Glad… When life happens I want you to be Glad you have the correct coverage rather than Wishing you did. Here at Glen Craig State Farm it is our obligation and privilege to make sure we do our job. Thanks again for your awesome review! Glen Craig, State Farm Agent "
Hayhlee Craig
January 14, 2025
5
out of
5
rating by Hayhlee Craig
"Glen and his team are fantastic! They’re professional and always give the best customer service with patience, and are able to explain everything clearly to make it easy to understand and stress free! Highly recommended for all your insurance needs!"
We responded:
"Hayhlee, Thanks for taking the time to send your awesome 5 Star review. You’re exactly right…Team is everything! I am blessed to have a great team and equally blessed to have the best Daughter a Dad could ask for. I love you! Dad"
Jeffrey
November 21, 2024
5
out of
5
rating by Jeffrey
"Mariah is the best. She made the whole process easy and was very informative. She knew the answers to all my questions without pause. I was able to get everything I needed at a great rate!!"
We responded:
"Jeffrey, Thanks for sharing your experience today. Mariah is awesome! She is a real asset to our team. You are correct when you said “she knew the answers to all my questions without pause” She is very knowledgeable, always pleasant & a Great Individual. Our team always strives for total satisfaction and she is at the forefront directing it every day. Again, thank you for taking a moment out of your day to share your 5 star review. It really means a lot to us."
Caits Music
September 26, 2024
5
out of
5
rating by Caits Music
"Very understanding with our situation, really meant a lot"
We responded:
"Thanks so much for your awesome review! The team at The office and remote is awesome. I am blessed to have such a Great Team! "
Alana Ranney
February 8, 2024
5
out of
5
rating by Alana Ranney
"Very helpful! professional and to take care of you, call you back and pleasant to work with!"
We responded:
"Alana, Thank you so much for taking the time to share your kind review. I consider myself lucky to have the team I do & just as lucky to have such a great community to share them with. Thanks again, Glen "
Gab Vaz
November 24, 2023
2
out of
5
rating by Gab Vaz
"Can’t get anyone to respond to voice mails, not very reliable in my opinion."
We responded:
"Good morning Gab, Thank you for taking the time to leave a review. Unfortunately I am not able to find any voice mail, email or missed calls from you anywhere in my system. Here at State Farm we have the highest level of Salesforce ECRM technology available for incoming and outgoing contacts. I have reviewed all my incoming calls for the last 20 days to find no voicemail from you. I would like to extend an invitation for you to call or email me directly. My cell number is 207-380-2737 and my email is glen.craig.prb0@statefarm.com Please feel free to reach out anytime with a call, text or email. I look forward hearing from you. Sincerely, Glen Craig, Agent"
Derek Taber
September 13, 2023
5
out of
5
rating by Derek Taber
"Best customer service in maine"
We responded:
"Thanks Derek… I am blessed to have the best team and awesome clients! "
Joseph Correia
August 2, 2023
5
out of
5
rating by Joseph Correia
"I consider myself to be a high maintenance customer and I have been looking for that person who is like me, a workaholic. I found that guy and his name is Glen Craig. Glen is the most responsive insurance agent I’ve ever dealt with. On top of that, he got me great rates on all my insurance needs. I couldn’t be happier with any one else. Thanks Glen!"
We responded:
"You’re welcome Joe. I appreciate your kind words… I had a many great mentors early on in my career that trained me well. Customer service is the most important part of any business. When you do what you say and say what you do it is easy to earn one’s trust and business… keeping it is the hard part… that’s what me and my team do best as does yours. Thanks again for taking the time give a review. "
Kevin Desalle
April 20, 2023
5
out of
5
rating by Kevin Desalle
"Buying out a lease on my car. Paula was very accommodating. Purchasing with my local bank, Paula was able to re-write my policy. She even emailed it to my bank. Thanks."
We responded:
"Kevin, Thanks for taking time to give a review… We really appreciate it!! I agree…Paula is very accommodating… she takes the time & effort needed to make things happen. Congrats on your lease buyout. Have a great spring and an awesome summer! Glen "
Elis Marcoux
November 21, 2022
5
out of
5
rating by Elis Marcoux
"Very helpful, nice and easy! Glad I went with them!"
We responded:
"Elisabeth, We are lucky to have you as our client. Thanks so much for your review... Glen"
jeremy viel
July 10, 2022
5
out of
5
rating by jeremy viel
"Excellent service"
We responded:
"Jeremy… Thanks so much for taking the time to give us an excellent review! Pamela, Paula and myself appreciate your business and allowing us to be your Agency! Thank you!"
Amber Ferris
June 10, 2022
1
out of
5
rating by Amber Ferris
"I wouldn’t even give the Rumford Branch of State Farm one star. Have been with this insurance along with my grandparents for many years. Have insured vehicles, farm equipment, etc with these guys and they have always been great. The past two years the employees there have not been able to do their jobs and has cost me getting my license suspended TWICE because they can’t submit a paper to the DMV for me. After many reminder calls to get them to submit a form and giving them months warning in advance they have never been able to do it on time resulting in my license being suspended TWICE. Not only did my license get suspended because the people here don’t know how to do their job, but they have also told me they refuse to pay to reinstate my license even though it was their doing for it being suspended. On top of that, they have randomly (meaning not by my request) have removed vehicles from the insurance or had swapped vehicles to liability instead of full coverage. Kind of scary knowing I could be driving a vehicle that I THOUGHT had insurance when really they take it off without any warning. Sorry State Farm but you have lost a whole family and a lot of business from us! You should be ashamed to be treating your clients like this and putting them in these kind of situations!!!"
Joe Piskala (LST)
July 29, 2021
5
out of
5
rating by Joe Piskala (LST)
"Pam is very polite and very attentive to one's needs!"
We responded:
"Joe, Thank you for recognizing Pam’s inherent positive professional business & compassionate acumen. We are both lucky to have her!!!"
Wayne M
March 8, 2021
1
out of
5
rating by Wayne M
"I was with state farm for a couple years, went with them when I bought my house. They were good at first then I started having issues. Finally I called up to cancel my insurance and Glen answered the phone. He proceeded to tell me he doesn't care that I'm no longer going through state farm but he was busy with another customer and couldn't deal with me right now. He then asked if I was moving I told him no I still live in Maine. Once again he told me he doesn't care if I cancel.He never called back like he said and I ended up going down to the office around 30 mins before they closed (to cancel in person), I saw pam sitting in her office with no customer (I waited at the door for a couple minutes she didn't notice me so I ended up leaving. I didn't get a call until the next day but by then I had gone through the extra hassle to call state farm (the actual company) themselves. I've never been late on payments, in fact I pay everything in full when I get the bill. This was just poor customer service."
We responded:
"Wayne, Thanks so much for taking the time to share. Too often folks don't... That said, Please accept my sincere apology for your recent experience. Should you choose to share more please don't hesitate to contact me."
Richard Maki
November 14, 2020
5
out of
5
rating by Richard Maki
"Good people to deal with Pam knows her job!"
We responded:
"Hey Richard, Thanks for allowing us to Be your Agent. Pam really does a great job... Thanks for your review..."
David Sinclair
August 13, 2020
5
out of
5
rating by David Sinclair
"His workers are always there to go the extra mile to please his customers"
We responded:
"David, I am lucky to have my Two team members…Pam and Paula. You’re right they do go the extra mile. I will make sure to let them know you took time to recognize that. We really appreciate your continued loyalty & also allowing us to be your agents."
Cheryl Child
February 27, 2020
5
out of
5
rating by Cheryl Child
"I have had my insurance with State Farm in Rumford for 15 years. I have always had great customer service and always a quick response if I have a question. Pam is typically the person I speak with and she is always very pleasant and helpful. Cheryl Child"
We responded:
"Cheryl, Thanks for your loyalty and kind words about Pam… She is the best! I will be sure to let her know you mentioned her in your review. Thanks again, We really appreciate it."
Ilse Dunbar
February 26, 2020
5
out of
5
rating by Ilse Dunbar
"Great customer service! The staff always go above and beyond for their customers."
We responded:
"Ilse, So sorry I did not see your review till today 12/15/2022... That is crazy! Thank you for taking time to send off your kind comment. We are always happy to help whenever we can. Hey... we've moved a couple doors down to 94 Congress st. Come & check it out. Pam is always there as you know. Paula is there too! Glen "
Rochelle Jewell
February 25, 2020
5
out of
5
rating by Rochelle Jewell
"Although I've never had to file a claim Pam and Glenn have always been very helpful going above and beyond to communicate and be supportive of my needs as my family grows. They've offered temporary insurance so I have time so see if a vehicle can even pass inspection before registering it and have even texted me when I'm about to miss deadlines on my drive safe and save app. I've never had any problems or concerns and any questions I've had have been promptly and politely answered. This is an awesome team."
We responded:
"Rochelle, Thank you so much for recognizing and sharing your kind review. We really appreciate your continued loyalty and allowing our Agency to be “Your Agency”. I say it all the time. “I am lucky as are all of our clients to have Pam and Paula”"
Nick Siviski
February 21, 2020
5
out of
5
rating by Nick Siviski
"I live in Southern Maine but still do business with this amazing agency. Always looking out for me and doing what's right! Stop shopping around for insurance and just give them a call!!!"
We responded:
"Ney Nick, Thanks for being a loyal client... We really do appreciate your continued business. We are now at our new location downtown Rumford. We moved to 94 Congress st. The old Bartash building. Josh is there most days helping renovate. When you're in town stop in and check it out! Thanks again, Glen "
Heidi Durant
February 17, 2020
5
out of
5
rating by Heidi Durant
"I have been with State Farm for over 20 years now ...have never had a bad experience! Appreciate Pam - always very helpful!"
We responded:
"Heidi, Thank you so much for being a loyal client... We really appreciate your continued business over the last 20 plus years and we are looking forward to many more."
Colleen Regan
February 16, 2020
5
out of
5
rating by Colleen Regan
"We've had insurance through large insurance companies and small, but we've never before had the superior - truly exceptional - customer service provided by Glen Craig and Pam. (We really love Pam!) We started with homeowners' insurance because Glen was literally the only agent willing to insure us. We purchased an extremely large and dilapidated home and based on its condition, no one was willing to insure it. Glen drove out and looked the place over and was the only one to see the potential (that we saw) in the house. Since that time, now years in the past, we've combined our other insurance through State Farm and wouldn't consider going anywhere else. Glen and Pam are simply the best and they somehow have continued to provide us with the best possible rates in addition to an unparalleled experience. They're absolutely fabulous!"
We responded:
"Colleen, Wow, Thank you so much for sharing your experience. I love it when a plan comes together! Pam is the best... I'm not sure you know it but she has been with the office since before I took over back in 2007. We're lucky to have her and we're lucky to have clients that let us (her) know that. We are looking forward to many years of having the pleasure of being your agency of choice... it's an honor!"
Sarah Murphy
February 14, 2020
5
out of
5
rating by Sarah Murphy
"Any time I have a question I know someone is going to be there to answer it! Glen and his State Farm staff are amazing!"
We responded:
"Sarah, Thank you for sharing. Your letting us know how much you appreciate the team is so nice. We appreciate hearing and knowing how much our efforts don't go unnoticed. Thanks so much for the review."